Job overview

??Bank Care and Support Assistant?

??14 Montague Road, Felixstowe, Suffolk, IP11 7HF

£13.15 per ?hour?

??Hours? as and when required

Empower others to thrive

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new ?Bank Care and Support Assistant? to our vibrant ?mental health service? at ?Montague Road, Felixstowe.

You’ll be part of a compassionate, community-focused team supporting people with mental health needs that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

Deliver personalised care and support, helping customers live as independently as possible

Support with washing, dressing, bathing and personal hygiene

Administer medication safely and accurately

Assist with shopping, cleaning and laundry tasks

Help customers arrange and attend appointments

Promote a positive culture by engaging with customers and reducing social isolation

Keep accurate records and follow safe practices, including risk assessments

Your skills

Personalised approach to care and ideally experiences supporting people with mental health needs

Enthusiastic and flexible approach

Strong organisational skills and basic literacy and numeracy

Ability to adapt quickly to changing priorities and meet deadlines

NVQ Level 2 in Health and Social Care or willingness to work towards it

Good communication skills to build strong relationships with customers

Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

A variety of online discounts and rewards from major retailers

Health and well-being plans

A wide range of learning and development opportunities

Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.

Before you apply

We can only accept applications from individuals with the right to work in the UK.

All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.

Internal candidates should apply via their internal careers account.

We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Skills or experience needed

Bank Care and Support Assistant

Salary and benefits

for.

Location details

Felixstowe

Application instructions

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